The name Krinon is derived from the ancient Greek root krino - "to judge, decide, discern." It's the same root behind words like "critical" and "criteria," and it captures exactly what the platform is built to do: listen to every customer conversation, discern what's actually needed, and decide the right next step, in real time, without missing a beat.
Krinon is Voice AI and automation built for automotive dealerships. It handles customer conversations - inbound calls, outbound campaigns, follow-up, and retention - across both sales and service, so no lead or service opportunity falls through the cracks because your team didn't have the capacity to reach it.
Both sales and service. On the sales side, Krinon captures after-hours and overflow leads, runs follow-up cadences, schedules test drives, re-engages no-shows, and works cold leads back into the funnel. On the service side, it covers after-hours and overflow call coverage, appointment booking and reminders, recall campaigns, declined-service follow-up, lapsed-customer reactivation, and CSI/CSE survey outreach.
Krinon can take inbound calls, book appointments, send appointment reminders with confirm/cancel/reschedule options, run CSI/CSE surveys, follow up on declined services, and proactively reach out on recall campaigns - and more. If the AI can't complete something, it escalates to a real staff member at any point in the conversation.
Yes. If a caller asks for a specific person or department, Krinon connects them directly. If that person or department isn't available, Krinon takes a message and forwards it - so nothing gets lost, even when the right person can't pick up right away.
Yes - Krinon answers inbound calls 24/7/365, covering every call around the clock without adding headcount.
Yes - through AI Text. Just like Voice AI, AI Text isn't a static template or a canned auto-reply - it's natural, empathetic, conversational texting that reads like texting with a real person, not a bot. It adapts to the conversation rather than following a fixed script, and it's used for follow-up, outreach, and appointment confirmations to cut down no-shows even when a call isn't answered.
Krinon supports all major languages, including English, Spanish, Mandarin Chinese, Tagalog, Vietnamese, Arabic, Korean, Portuguese, French, German, Italian, Hindi, and Urdu - covering the largest customer populations across the US.
Yes. Krinon detects the customer's language automatically - whether they open the conversation in that language, or the AI picks it up from accent and wording during the call - and switches to it without the customer needing to select a language or repeat themselves.
Yes. Krinon is built to hand off to your team when a customer needs a human - it's designed to handle the repetitive, high-volume outreach so your staff can focus on the conversations that actually need a person, not to replace your BDC or service advisors.
Recall campaigns, lease-end campaigns, declined-service follow-up, lapsed-customer reactivation, no-show re-engagement, and CSI/CSE retention outreach.
For recall campaigns specifically, Krinon starts directly from your OEM recall file - no manual list-building required. Outreach uses smart retries and switches between AI Voice and AI Text to maximize the chance of actually reaching the customer, rather than a single call-and-done attempt.
Yes - recall, lease-end, and CSI/CSE follow-up are all supported campaign types.
Yes - appointments book directly into your existing scheduler, with confirmations sent automatically to cut down no-shows.
Krinon integrates with most major dealership DMS platforms, including Reynolds & Reynolds, Dealertrack, CDK, Tekion, Autosoft, Auto/Mate, DealerBuilt, PBS, and others - plus your existing service scheduler, CRM, and phone system. No rip-and-replace, no duplicate data entry, and no disruption to how your team already works.
Krinon still rescues the call. It captures the caller's details, lets them know their information has been passed to a service advisor, and the advisor calls back to complete the scheduling - so no call is lost even if the scheduler itself is temporarily unavailable.
Krinon's outreach approach is reviewed by a TCPA attorney, who evaluates workflows and wording, flags risks, and recommends adjustments that get incorporated. Krinon honors opt-outs immediately and enforces permitted calling windows automatically.
Krinon includes AI Call Intelligence (every conversation recorded, transcribed, and AI-scored), Call Tasks (every follow-up assigned, actioned, and escalated automatically), and Analytics (full performance visibility across calls, bookings, and touchpoints).
Yes - every conversation is recorded and transcribed as part of AI Call Intelligence.
Yes. Krinon includes a built-in ticketing system - if a call needs follow-up, it's automatically logged and tracked, with escalation functionality so nothing sits unresolved or falls through the cracks.
Krinon provides detailed analytics across both inbound calls and outbound campaigns - including KPIs, heatmaps, and more - giving you full visibility into performance, not just a summary count of calls answered.
Krinon is built to sound human-like and empathetic, not robotic or scripted. It adapts to the conversation naturally - the same way it handles Voice AI and AI Text - rather than reading from a rigid script, so customers experience a real conversation, not an obvious bot interaction. Krinon also discloses that it's an AI on every call, as required by law.
Krinon is backed by Chubb, one of the world's leading insurers, giving dealerships an added layer of protection and accountability around how customer data is handled.
Yes. Krinon's role-based access system scales up to the dealer group level, so multi-rooftop groups can manage permissions and oversight across every location from one system.
Onboarding happens in multiple phases. Most dealerships can start phase one within a week or less.
Just a short, concise questionnaire covering your user details and DMS, scheduler, and CRM information. From there, Krinon handles the rest - reaching out with a checklist and onboarding guides, and providing hands-on assistance through the full onboarding process and kickoff.
Yes. Krinon provides a test mode so your team can get comfortable with the system before going live - the dashboard, the options, the dialog flows, and the campaigns. We recommend using it, and our team assists and guides you through that period.
Krinon offers simple, attractive pricing - and it often pays for itself, and more, within the first 30 days.